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Do you offer free shipping?

Yes, for Germany, England and the countries of the European Union we ship free of charge. For other countries, we ship free of charge for orders with a minimum order value. You can find out when your order qualifies for free shipping on our Shipping

Does ZOEVA offer express shipping or other shipping options?

Our parcels are sent with DHL Premium or DHL Standard shipping service. Unfortunately, we do not offer any other shipping options at this time. Usually, orders are processed within 1-2 business days and delivered within the estimated delivery time. P

Where can I find information about my shipment?

Once your order is ready for shipping, you will receive an email containing the shipping confirmation. This email will include a tracking link as well as your tracking ID. Please allow 24 hours for the status to be updated. In case your parcel is bei

I paid for DHL delivery. Why is my parcel with the local postal service?

Our parcels are sent with DHL Premium or DHL Standard shipping service. This means DHL will deliver the parcel to your country, which will then be processed through customs, and may be handed over to the local postal service for delivery.

I have not received a shipping confirmation.

We do our best to process orders as quickly as possible so that your ZOEVA beauty favorites will be with you soon. Depending on the volume of orders, it can take up to 3 business days until your order will be dispatched. In case you have, however, no

The delivery of my parcel has failed.

If a delivery attempt was unsuccessful, the tracking status will normally be updated as soon as more information are available. Within the tracking information provided by the respective carrier, you will be informed about the next steps. In case you

My parcel has been delivered, but I have not received anything yet.

Sometimes it may happen that a parcel cannot be delivered to you personally. In our experience, it is most likely that the parcel is with one of your neighbors, the front desk or at the mailroom. In this case, we encourage you to contact your neighbo

My parcel is being returned to the sender.

Normally, if a parcel cannot be delivered, either another delivery attempt takes place or the package will be taken to the nearest post office. Once it is ready for collection you will find all details within the tracking page. In case the recipient

My parcel is overdue. What to do next?

The estimated shipping time for each country can be found on the Shipping & Delivery page. Please note that the estimated delivery time is listed in working days – weekends and public holidays are not included. For shipments to a non-EU country, ther