Where can I find information about my shipment?Updated 8 months ago
Once your order is ready for shipping, you will receive an email containing the shipping confirmation. This email will include a tracking link as well as your tracking ID. Please allow 24 hours for the status to be updated.
In case your parcel is being delivered to a country other than Germany, it will be handed over to the local post as soon as it arrives in the destined country. The tracking information will automatically be updated with the foreign consignment number and the corresponding tracking link.
For shipments outside of the European Union, it may take longer for the tracking status to be updated due to customs and shipping processing. Please contact your local customs authorities if you have any questions on the customs process.
If you require further assistance with tracking your parcel, our Customer Care Team will be happy to assist you. You can easily use our contact form to reach out to us.