My parcel arrived damaged or items are missing.Updated a year ago

Before accepting your parcel upon delivery, we highly recommend inspecting your package to ensure that there are no signs of damage and that all items are included. If the parcel appears damaged or if goods are missing, we encourage you to decline the delivery. 

In case any damage or loss is detected after the receipt of the parcel, please contact our Customer Care Team immediately after receiving your order. After 7 days from the day of delivery, it will no longer be possible to file a claim.

To process your request, we require photos of the outside of the parcel, the invoice, and all contents. Additionally, we ask you to not dispose of the shipping box in case it needs inspected.