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I would like to return my products. How can I proceed?Updated a year ago

If you are not 100% satisfied with your order, we will be happy to accept your return within 28 days from the date your order was delivered, subject to the rules below:

1. You can return products as long as they are unused and in their sealed original packaging. Please ensure the original product packaging is not damaged as this is a component of the original product. We are also not able to accept returns where the product packaging is used for shipping.
 2. Please make sure that the contents of your parcel are well protected to avoid any damage during the delivery process.
3. When returning a set or kit, we require all contents from the original set to be sent back. Incomplete sets or kits will not be eligible for a refund. 
4. Our products are considered sealed goods, that means once the packaging has been fully opened, we are not able to accept these as return.
 5. The claim to a free gift with purchase expires once the entire order is being returned. If the minimum order value required to qualify for the free product additions is not met due to the return of the original product, then the company reserves the right to deduct the value of the free product additions from the refund amount.
6. Outside of Germany, the customer is responsible for the return shipping costs. Please send your return to the following address:

Karl-Ritscher-Anlage 1-3
60437 Frankfurt

We recommend obtaining tracking or delivery information when returning items. Should a parcel get lost along the way we will not be able to process a return without the respective tracking number.
7. Please mark the parcel with "RETURN" and attach the invoice to the outside of the parcel. This is required for customs processing and will ensure that your return arrives to us without delay.
If you are returning your parcel from a country that is part of the European Union, you will not have to attach the invoice to the outside, however, please make sure that the invoice is included in the parcel.
8. Should additional customs duties and taxes apply for your return, please note that we are not able to cover these expenses.
9. All items are inspected on return to our warehouse. A refund will be processed for items that are still in their unused, original condition and include all original packaging. Due to hygienic reasons, we are unable to accept tested or used products. If an item is returned to us damaged, we won't be able to give you a refund and we may have to send it back to you.
9. Refunds are provided with 14 business days to the payment method selected at the time of order for the cost of the products and will not include a refund of the shipping costs (if applicable).

If you have any questions or need further assistance, please contact our Customer Care Team before sending your return.

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