You can easily get in touch with our team by using our live chat in case of any questions.

Any further questions? You can easily contact us by using our contact form.

We are available by phone from Monday to Friday from 10 a.m. - 3 p.m. (CET).

Return to online shop

ZOEVACOSMETICS EU

Within Germany, we offer free return shipping labels. To proceed with your return within Germany, please visit our website <a href="https://zoevacosmetics.de/">www.zoevacosmetics.de</a>.&#xA0;If you initiate a return from a foreign country, you will be responsible for the return shipping costs. Unfortunately, we are not able to cover these costs or any customs fees or taxes that apply.

Within Germany, we offer free return shipping labels. To proceed with your return within Germany, please visit our website www.zoevacosmetics.de. If you initiate a return from a foreign country, you will be responsible for the return shipping costs.

Do I have to pay the return shipping charges?

RETURNS & COMPLAINTS

Can I change the products of an order I have already placed?

I would like to cancel my order. How can I do that?

Can I change the shipping address of an order previously placed?

What payment options do you offer?

Will I get a price change or price adjustment after placing my order?

Can you mark my international order lower than the stated value or as a gift?

How can a code be applied?

Can I use multiple discount codes simultaneously?

Why is my code not valid?

ORDERS & PAYMENT OPTIONS

Do you offer free shipping?

Does ZOEVA offer express shipping or other shipping options?

Where can I find information about my shipment?

I paid for DHL delivery. Why is my parcel with the local postal service?

I have not received a shipping confirmation.

The delivery of my parcel has failed.

My parcel has been delivered, but I have not received anything yet.

My parcel is being returned to the sender.

My parcel is overdue. What to do next?

SHIPPING & DELIVERY

I would like to return my products. How can I proceed?

Which products are not eligible for return?

My parcel arrived damaged or items are missing.

One or more items arrived damaged or faulty.

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

How can I create a customer account with ZOEVA?

Do I need to create a customer account to place an order?

I can't log into my ZOEVA customer account.

How can I change my personal data?

How can I delete my ZOEVA customer account?

CUSTOMER ACCOUNT

Will items be restocked that are currently sold out?

Which ingredients are used to manufacture ZOEVA products?

What kind of hair is used for ZOEVA cosmetic brushes?

What materials are used for manufacturing ZOEVA brushes?

What is the difference between black and white brush hair?

How do I clean my brushes properly?

Why is my ZOEVA brush shedding?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

PRODUCT INQUIRIES

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

I would like to report a website error.

Do you have a makeup artist program or does ZOEVA offer discounts for professionals?

I have one or more social media channels and would love to collaborate with ZOEVA!

How can I unsubscribe from the newsletter?

OTHER

Do I have to pay the return shipping charges?Updated a year ago